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RETURN POLICY

We carefully inspect all products before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to info@prettywickedscents.com within 72 hours of delivery.

 

You may also exchange your unused candle for another candle of the same size and price within 14 days of purchase. Please note, the buyer is responsible for shipping cost on all return and shipping of exchanged items. 

  • Do you ship worldwide?
    At the moment, we only ship within the USA
  • I received my tracking number today, but there are no updates, what can I do?
    The tracking information is usually updated with UPS within 24-48 hours
  • What should I do if my item is damaged in transit?
    If your package arrives damaged, please email info@prettywickedscents.com immediately. We ask that you include photos of the shipping box and the damaged item(s) in your email within 72 hours of receiving your order. Items that are damaged during shipping will be replaced ASAP at no cost to you. If the item is unable to be replaced, you will have the option of selecting a comparable item or a refund for the item.
  • Should I trim the wick after burning?
    YES! After the candle has cooled down, please trim your wick to about a 3/16 “ or 5mm. Candles burn best with frequent attention to keeping your wick to the right length. Burn times will be increased with proper care.
  • When should I discard/ stop burning my candle?
    When there is approximately 1/4” of wax left on the bottom of your candle you should discontinue use.
  • Why is there smoke or soot coming from my candle?
    You may see soot begin to accumulate on the container if the wick is too long, and not trimmed after each burn. There is a draft around your candle, or the candle has been burning for an extended period of time.
  • Why is my candle tunneling?
    When a candle tunnels, it is likely that the candle has not been burning long enough for the wax to pool from edge to edge.

FAQs

FAQs
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